MANAGER
SKILLS:
A Manager is the person who is the in-charge of a unit
or a department. He takes care of the tasks to be completed. He is responsible
for taking decisions and run the organization in order to carry out the works
effectively.
Manager means not only in the organization but also in
our day-to-day life where we have to manage things, people, situations etc.,
Manger Skill is defined as the abilities an executive
should possess to perform specific tasks in an organization. Good management skills
are vital for a concern to achieve goals and objectives and succeed. Manager
skills and leadership skills can be used interchangeably. Skills are important
for all the levels of managers.
Categories of
Manager:
Top level or administrative
managers:
- Chief Executive Officer (CEO)
- Chairman
- Vice- Chairman
- President
- General Manager (GM)
- Managing Director (MD)
- Deputy General Manager (DGM)
Middle Level
Managers:
- Production Manager
- Marketing Manager
- Accounts Manager
- Finance Manager
- Procurement Manager
Low level
Managers:
- Supervisors
- Foreman
- Superintendent
- Section officer
Certain Skills are needed for the manager for
accomplishing the work allotted to him. The following are some of the skills
required categorized below :
- Technological Skills
- Interpersonal Skills
- Functional Skills
- Listening Skills
- Relationship building Skills
- Delegation
- Problem Solving
- Decision Making
- Team Orientation
- Organization and Project Management
- Motivation
- Recognition
- Conflict Resolution
- Emotional Intelligence
Communication
Skills:
Effective Communication of a manager makes the team an
unified and motivated. The communication style should be changed according to
the situation and person. Stronger the communication of the manager more likely
the team completes the tasks on time and achieve success.
Texts, E-mails, Phone calls and conversation in person
are some of the methods of communication. Managers need to be sent correct
messages to workers and make sure they understand that.
Listening
Skills:
A good manager should appreciate his team ideas and
insights what they give. Critical information and problems could be understood
by listening well.
Project
Management:
Assigning tasks, foresee obstacles, finding solutions,
having deadlines are some skills of the project Management.
Emotional
Intelligence:
- Identifying the worker who is overwhelmed of burnt out or struggling more.
- Arranging a flexible schedule, reminding the workers about services and policies.
- Managers should also recognize their own emotions and reactions.
Strategic
Thinking:
It is the ability to think for the future and success,
to avoid risk, and plan for complications.
Decision
Making:
Decision must be made without overthinking or being
struck by minor details. To get a team work done smooth choices are to be made
best. More critical situations can be avoided by prior decisions.
Problem
Solving:
Managers need to address, notice and resolve issues.
It gives confidence to the team. Thinking ahead and expecting risks therefore
finding solutions are the best option of great managers.
Delegation:
It is the skill to assign tasks to others and giving
authority to them to perform tasks. Which person to perform a task is
important. It also involves re-assigning tasks to someone else. Delegation
improves efficiency, productivity and responsibility among the team.
Recognition:
Praising the team members, unexpected thanks for daily
duties makes them to stay at their workplace. Both the entire team and
individual workers need to be recognized consistently. A customer compliment
can be shared to the team member or an award can motivate team members.
Confidence:
Manager should support the team member decisions with
confidence. Taking online training, coaching classes, work related seminars
helps it.
Functional
and technological skills:
Software. Operational tools, equipment needed should
be known by the manager. Computer programs, organization methods and the
ability to use the same tools during emergency situation is important. New
trends in technology, app implementation will reach the business goals earlier.
Adaptability:
Business evolution, growth, new ideas, ways to perform
tasks, changes occurred in trends must be made available to keep the team and business
competitive, relevant and innovative.
Organization:
Managers need to plan, schedule organize and follow
the system. They should know how to predict happenings at what time. The
process and rules of company as well as individual must be understood well.
Team
Building:
Trust between managers and team members makes a
successful and healthy team. The members becomes committed and appreciated. If
the speed of anyone member is ahead then the teamwork gets failed leaving
behind the rest of the members. Managers need to notice this irregularity and
correct the situation.
Consistency
and Reliability:
Workers should realize that their leader is stable,
secure and reliable. They have to feel comfortable in approaching the manager.
The managers must be trustworthy and respect confidentiality. If the team
members come to know that manager do not support them, reduced collaboration
and unhealthy competition will occur which leads to the abnormal situation in
the workplace.
Ability to
deal with changes effectively:
Taking right decisions quickly without stress when
facing obstacles is important. The manager must be more adaptable and flexible.
How to
improve Manager skills:
- By attending Training and development courses.
- Undergoing Leadership and management courses.
- Completing Internship or period of volunteering.
- Find part time work.
- Take online short courses.
Now you may have an understanding of the soft skills a
manager should possess. Having read this article in the site-Raju’s basics to
mind and heart makes your team change better and create an impact in the
organization is my hope.